• Comparative Study of Service Quality on Company's Reputation: (Case study of Kuwait Trade Bank staff)    Original Research Article

    Pages 1-18
    Ferhan Hashem, Sayeeda Rethinam

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  • Abstract

    Current study aimed at examining the influence of service quality dimensions on the organizations' ability to reach excellence. Quantitative method was adopted through the questionnaire as a tool. Individuals within commercial banks in Kuwait were retrieved to form the sample of the study. A total of (60) individual responded properly to the questionnaire. The following results were reached:
    1- Results indicated the nature of sample to be totally normal with a tendency towards young ages, thoughts and orientations.
    2- There appeared a significance that is statistical in nature from service quality dimension and organizational excellence. It meant that service quality along with its dimensions can help in achieving excellence among organizations.
    3- All of the study hypotheses were accepted considering that the R value came to be statistically influential. The most influential variables of service quality on organizational excellence appeared to be responsiveness.
    Study recommends increasing the awareness regarding service quality and its importance in developing organizational performance. Also, it is recommended for commercial banks to support their CRM strategies in a way that matches between higher service quality and increased customer satisfaction.

  • Changes in the Supply Chain Management Original Research Article
    Pages 18-27
    Hulya Aldieri
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  • Abstract

    Electronic commerce (EC) is possibly the most promising application of information technology witnessed in recent years. It is revolutionizing supply-chain management and has enormous potential for manufacturing, retail and service operations. E-commerce markets are growing at noticeable rates. The online market is expected to grow by 56% in 2015�2020. This paper shows the importance of E-commerce and de?ne it and examines its major elements that link organizational systems. The application of EC in manufacturing, retailing and service operations is examined, and a framework for describing EC components and their role in di?erent areas of an organization is proposed. The first part of the paper discusses challenges and new trends in supply chain business intelligence and provides background research of big data initiatives related to EC. The rest of this paper is from a discussion of the e-commerce impact on supply chain management and the advantages of supply chain management of e-commerce platform. The trend of e-commerce platform is proposed based on the development supply chain management. What will be the effect of the Internet on supply chain? What is the relationship between e-commerce and supply chain management?

  • Economic Relations Analysis of Business Partner Implementation   Original Research Article
    Pages 28-43
    Maria Yapa, Laura Bsoul, Thierry Borza
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  • Abstract

    This paper examines whether and the extent to which requiring the audit engagement partner (EP) signature influences on information asymmetry, analysts forecast errors, and forecast dispersion. I predict and find that, ceteris paribus, there is a significant decline in information asymmetry, analysts forecast errors and forecast dispersion from the pre- to post-EP signature period in the UK over both of short-term (i.e., 2008-2010) and long-term (i.e., 2004-2014). These findings hold when using a control sample approach, indicating that my results are not likely due to the effect of concurrent events and correlated omitted variables. These findings suggest that implementing the EP signature requirement benefits analysts forecasts over a short- and long-term.

  • The Desire to Learn: The Role of Creativity in the Process of Solving Cultural Problems and Multiculturalism  Original Research Article
    Pages 44-62
    Salina Nguyen, Aida  Perry
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  • Abstract

    Technological development has intensified interconnectivity in the global sphere creating highly diverse markets and workplaces making increasingly challenging for contemporary organizations to manage culturally diverse environments while benefiting from them. Hence, fostering employees ability to produce both novel and useful ideas within cross-cultural environments has gained enormous importance. This research attempts to better understand the relationship between cultural intelligence (CQ), perspective taking, and multicultural creativity. Data analysis from a causal, descriptive, non-experimental network survey, containing a remote associates test, supports the proposed theoretical framework in which cultural intelligence has an influence on the relationship between perspective taking and the individuals capability of drawing upon knowledge from distinct cultures. The results of the study show that two dimensions of cultural intelligence, motivational CQ and behavioral CQ, positively influence individuals multicultural creativity. These findings have positive implications when facing the urgent necessity of cross-cultural collaboration.

  • Customer Orientation and Innovation: A Case Study of China's Advanced Equipment Manufacturing   Original Research Article
    Pages 63-77
    Yicheng Kuo, Ming Tien Liu
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  • Abstract

    Clique problem has been fully researched in the social relations network of sociology,But the cliques in inter-enterprise networks have attracted people's attention in recent years. Based on the alliance data of the high-end equipment manufacturing industry in China in 2000-2013, we construct innovation network,and use negative binomial regression models to analyze the impact of the clique structure on enterprise innovation. The results show that the more the clique numbers in the alliance innovation network, the stronger the enterprise innovation capability. Whether the enterprises listed have a negative moderating effect on the impact of clique numbers on enterprise innovation performance. That is, for the listed enterprises, more clique numbers cannot significantly promote enterprise innovation, but for non-listed enterprises, more clique numbers are conducive to enterprise innovation. Innovation accumulation has no significant positive moderating effect on the impact of clique numbers on enterprise innovation performance. The impact of the coreness values on the enterprise innovative output in an inverted-U curvilinear way, and the coreness values also moderates the effect of innovation accumulation on enterprise innovation capability in an inverted-U curvilinear way. The conclusions of the research can provide the basis for the enterprise to embed the network cliques and for the relevant government departments to formulate the alliance policy.